Returns Policy

Warranty

Warranty offered extends to the original purchaser only,

Warranty period on all items is a minimum 12 months, unless otherwise stated on the product details, or extended by manufacturer,

If you have a Warranty claim please contact us with proof of purchase.

What Can Be Returned?

Boat Hardware will accept any of our products for return if there is a fault with the
product or the customer is unhappy with the performance of the item within a set time period.

If it is a branded product that we have sold for another ‘manufacturer’, the return will 
be passed onto the ‘manufacturer’ to be determined by the ‘manufacturer’ if a warranty or refund will be accepted.

Boat Hardware will not be held liable for another manufacturer’s return policy.
The original copy of the invoice must be provided to Boat Hardware.
Boat Hardware will not refund or exchange a product because you ‘simply changed your mind’.
We will accept returns up to a maximum of 7 days from delivery date.

Warranty is different from returns and depends on the particular parts, manufacturer and circumstances of
the claim.

If a "part" is fitted incorrectly and is the cause of the "part" being faulty Boat Hardware will not exchange/Refund or replace the part.

Where Do Customers Return Items?

Products must be returned to Boat Hardware,

The parts must be sent with a copy of the original tax invoice with up to date contact details and a letter explaining what the problem is with the parts supplied. 

Parts must be placed on a trackable freight Carrier and Boat Hardware will not be held liable for lost freight, and will not pay or replace lost freight if we did not organize the freight.

Who Pays For Returns?

Parts that are fitted incorrectly and cause the part to be faulty, Boat Hardware will not pay for Freight,

When a return is not due to a manufacturers fault, the customer must pay freight costs to Boat Hardware,

20% restocking fee will apply for products that are not faulty,

If Boat Hardware has sent you the wrong part, we will pay full cost of freight,

Parts to be returned for assessment are to be paid by the customer, If approved Boat Hardware or manufacturer will reimburse the cost of freight.

Credit For Return?

If a return has been approved and the customer would like the money returned, Boat Hardware will only return the money to the EFT/PayPal account or credit card number that the original invoice was debited to.

Packaging Materials

If products are returned in damaged and / or not the original packaging, the cost of the packaging will be taken off the refund amount.
 
Boat Hardware will not be held liable for any incidental damage caused by products supplied by Boat Hardware,

It is up to the Person fitting the products to make sure the parts do work correctly, are fitted 
correctly and are the correct parts prior to fitting.

We have endeavoured to give the most accurate description of our products, shipping, payment and warranty terms. If you are unsure of these terms, please contact us before purchasing, as all sales are final.